This Shipping Policy explains how Western Pet Supply, (“we”, “our”, or “us”) handles shipping and delivery for orders placed through our website.

Order Processing

Orders are processed within 2 business days after payment confirmation, unless otherwise stated on the product page. Orders placed on weekends or holidays will be processed on the next business day.

Delivery timelines

Delivery timelines vary based on your location and chosen shipping method. Delivery timelines shown on the product page and/or during checkout are estimates offered by the carrier. Please note that delivery timelines are estimates, and we are not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges will be calculated and displayed during the checkout process before payment. We offer free shipping for orders above $49 within Newfoundland and $99 within Canada. Free shipping is valid on orders under 10kg and within carrier size requirements.

Order Tracking

Once your order is shipped, you will receive tracking details via email and/or on your registered mobile number.

Delays
If your order is delayed, lost, or damaged during transit, please contact us. We will work with the delivery partner to investigate and assist you at the earliest.

Missed Deliveries

If you are unavailable at the time of delivery, our delivery partner may attempt delivery again. If the delivery cannot be completed after the attempts, the order will be returned to us.

Contact Us

Should you have any questions about this policy, you can contact us here.